everyone. Consider the cost of people being too busy. There is a toll of multi-tasking on them, but it also means they are not available to other people. This means one person being overly busy impacts everyone else they interact with. This slows down the work to be done. Our goal is not to have busy people but to get things done quickly. Large delays don’t happen at once. Rather they are the result of a cascading series of small delays.
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