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I’ve been having a very interesting two weeks. I would like to say that whenever I go into a client, I am always on, and always get my clients to see new opportunities. But I’d be lying.
However, for the last two weeks, that’s been what’s been happening… with five clients. While I feel I’ve been “on” and empathetic, that only explains half of it. Something else has been going on.
Here is what I think has been happening. In all of the cases, I started out with:
- Depicting a value stream representing what they’d like to happen
- Adding their team names, relating this to what people were doing now (making it less theoretical)
- Identifying the client’s problems in this ideal flow
At this point, they started asking how to solve their problems. Often, they are stumped about how to work with non-Agile teams or how to create predictability. They would ask, “How can you do this in Agile?” “What do you think about LeSS?” Essentially they were taking solutions they knew, or had heard of, and were trying them on.
It’s like shopping for clothes. Every company is shaped differently. There may be lots of clothes (solutions) out there that don’t always fit. That’s when you want to learn to be a tailor.
This is the first of a series on the implications of these insights.