One of the major tenet’s of Lean is to not focus on individual activities but to look at the flow of value from concept to realization. Focusing on people, btw, is not Agile in my mind. We should be trusting and respecting them – not judging them. They are doing the best they can. management must provide them with a great eco-system in which to self-organize in order to achieve the business’ objectives.
The challenges around velocity illustrate this. If one understood the goal is to shorten cycle time (the time from concept to realization) it would be clear that managing (not measuring) velocity has no value. Many of the challenges we have in Scrum and SAFe is because these frameworks have us subtly look at the wrong thing.
But these things sure look important so someone sometimes has to shake us up to look at the right thing. The beauty is, once we look at our present in the right way, we can reflect on our past and instantly get a lot of experience. This is why newbies don’t have to be patronized and told to just use things as they are. They can think for themselves with years of experience once they know what to look at. This is the difference between giving advice and giving a new way to see a problem. I prefer the latter.