Impediments to flow

Flow-thinking is my latest thing. It’s looking at how to achieve value in the quickest way. This is not necessarily going faster – but mostly avoiding delays. I have observed that when I consult with clients I look for the following:

  1. hand offs (these delay value because they typically cause a degradation in understanding)
  2. delays in workflow (i.e., waiting for someone)
  3. interruptions to workflow (often caused by working on too many things)
  4. delays in feedback – a symptom is when work goes upstream (e.g., dev back to product owners)
  5. doing less valuable work than what could be worked on
  6. doing work manually that could be automated

As you minimize these you almost certainly will improve your value delivery. Quality typically goes up as well.

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